By registering at Futebolfacil you are opening an account free of charge and without any commitments, which enables you to place bets in all Futebolfacil products. Once you registered your account, you will be able to make a deposit and play our products for real money.

In order to give you the highest level of service and to maintain the highest level of security, Futebolfacil needs to identify the customers who registered on the site, especially when paying out the winnings.

Therefore, we need your first and last name, your residential address and other further personal details.

For example, your correct date of birth secures that you have reached the minimum age to use Futebolfacil products. Your correct email address enables us to inform you of important news, campaigns or to confirm any change on your account such as a forgotten password. By providing also your phone number, we could reach out to you to verify your account or send an SMS when we have a special offer for you.

Futebolfacil uses state-of-the-art security measures. All transactions containing sensitive information between your browser and our servers are encrypted. If you choose to store credit card information in our database, it will be encrypted as well.

You’re never too old to try your luck, but you can be too young! Minors (under 18) cannot hold a Futebolfacil account.

If you cannot finish the registration because your data is already in the system, this means that you had already registered an account with us. If you cannot remember your login details, contact our Customer Service to check your existing account.

For faster help, we kindly ask you to provide your full name, date of birth, home address (also your old one if you have moved) as well as your email address when contacting our staff.

Futebolfacil only allows one account per person and these details are stored and checked on our database daily.

Yes. You are able to update some of the personal information entered upon registration at a later stage, e.g. Residential Address, Phone Number and Password.

They can be changed by contacting our Customer Service team.

We also promise never to share your personal details without your approval unless we are required to by law.

Double check that the username/e-mail address and password you entered are correct. The password is case sensitive so make sure your Caps Lock key is turned off. If you have recently changed your password but still can't log in, please clear the cookies and cache from your browser or try to log in using a different browser.

If you are still experiencing difficulties logging in to your account, please contact our Customer Service for further assistance.

Visit Futebolfacil.io home page, click firstly on "Forgot Password" link to be redirected to the Forgot Password page.

Enter the username or email address you have used to register on the site in the email field and click on the Send reset email button. You should have now received an email into your personal mail account with a link to reset your Futebolfacil password. Once received, click on the link visible in that email and follow the instructions in order to set up a new password.

No, Futebolfacil account is strictly personal and you should always make sure to keep your login details safe.

You can modify your home address and phone number, as well as change your password and choose if you want to receive newsletters when you log in to your account. The details can be changed by contacting our Customer Service Team. None of your personal details will be shared without your approval unless it is required by the law.

KYC (Know Your Customer) is a term used for the customer identification process. It involves making reasonable efforts to identify the customer and verify his/her identity by using reliable, independent source documents, data or information. Futebolfacil is required by the Curacao, to conduct KYC verification in order to verify the identity of its customers.

All documents you provide us with are stored on a secure server with very limited access. We always ask our customers to cover sensitive data on copies they send us.

For example, copies of credit cards are checked and made PCI Compliant if the image is not already so, by blocking out the middle 6 digits of the card and the CVC/Security Code on the back of the card. In fact, to be PCI Complaint credit cards should have the first 6 digits and the last 4 digits showing on the front of the card and the rest should be covered by the customer. On the back of the card the CVC code should be always covered.

All payment transactions occur in a PCI DSS Compliant environment, which is a requirement of Visa and Mastercard.

KYC verification has two components – Identity and Address, so you will need to provide us with a proof of Identity (ID, Passport or Driving License) and a proof of residential address registered on the account (Utility Bill, Bank Statement).

Please make sure that the identity document copy is in color, shows your full name, date of birth, its expiry date and has the photo visible. The proof of address must show your name and residential address on it and cannot be older than 3 months.

A photo of the document requested would be ideal as photocopies tend to be unclear. Therefore, please do NOT provide black & white photocopies.

Not to worry as we do accept also photos of documents.

Under the current regulations, customers have to be verified in order for Futebolfacil to conduct a business relationship with them. However, we suggest you contact our Customer Service to get further assistance in case of any difficulties.

Your betting account may be frozen if you do not provide the requested documents or if the information you supply is found false or misleading as per our Terms and Conditions.

You will need to contact our Customer Service in order to ask for your account to be closed. You can do it by e-mail from your registered email address or directly in chat.

If you wish to know more information about this and check the different time-out/self-exclusion periods available in your account, log in to your account and contact our Support via Live Chat or email.

Log in to your account, then click on the "Deposit" button at the top right-hand side of the page or, alternatively, via your profile by clicking on your “Account Details” and then under “My account” you will find "Deposit".

Select your preferred deposit method from the pop-up list and then follow the instructions filling in all your payment details required.

Futebolfacil does not charge you with any fees for deposits. However, banks, credit cards and e-wallets do. The fees will vary, so please check in the ‘Deposit’ section when you are inserting the amount you want to deposit as it will show automatically.

Yes, all customers’ deposits are held in bank accounts with regulated, tier-1 of financial institutions. Tier-1 is the core measure of a bank’s financial strength from a regulator’s point of view.

If your deposit was not credited to your Futebolfacil account, you can contact our Customer Service team who can help you further. Please be prepared to provide the following information:

- Which deposit method did you use?
- When did you make the deposit?
- What amount was the deposit of?
- Did you receive an error message during the deposit process and if so, which one?

Have the funds been withdrawn from the account you made your deposit from? If so, please provide a screenshot of the transaction.

To request a withdrawal, log in to your account, click on “Account Details” and then under “My account” you will see “Withdrawal”.

In accordance with anti-money laundering policies and regulation, you should withdraw to the same method you previously deposited with, whenever possible to do so. For example, if you deposited money using your Skrill account, kindly request the withdrawal to the same method.

As soon as you have chosen your withdrawal method, just fill in all the relevant details.

Please keep in mind that our withdrawal processing time can take up to 72 hours.

The reasons for why a withdrawal gets cancelled can vary but the most common are:

- The deposit has not been wagered fully. In accordance with our T&C, deposits must be wagered once before withdrawal.
- The withdrawal has been made with an incorrect method. For security reasons, we ask our customers to use the same method for withdrawal as used previously for depositing, when applicable. This means that we might want you to make your withdrawal to a previously used method and not necessarily the one you used last. More information about this can be found in our Terms & Conditions 8. Withdrawals.
- The withdrawal has been made to a bank account that does not belong to you.
- We have requested documents. If the documents haven’t been received within 72 hours your withdrawal will be cancelled and the funds returned to your Futebolfacil account.
- Your account might undergo a standard security check.

Whenever your withdrawal is cancelled you will receive an email at your registered email address with the reason why but, if you have any questions, you are more than welcome to contact our Customer Service team for more information.

If you have not received your withdrawal within the expected time frame for that particular payment method, kindly contact our Customer Service and we'll be happy to help.

We will require you to provide us with a bank statement from the account where you requested your withdrawal to, showing all transactions from the date you requested it to present date.

Please bear in mind, however, that all withdrawal times have to take into consideration both our processing time (up to 72 hours) and banking days, which may delay the time your money reaches your bank account.

Sports betting is the activity of predicting sports results and placing a wager/bet on the outcome.

Apart from placing bets on sports, we offer a large variety of different events to bet on.

Bets by order and from bookmakers as well as betting agents are not accepted. Bets on events in which the user is participating in the sport event (e.g. as a participating sportsman, as an owner, trainer or functionary of a participating club) are not permitted. In case this provision is not complied with, the company is authorized to refuse payment of any winnings, and to cancel the bet.

Our available currencies are: Brazilian Reals [BRL].

This is the activity of predicting sports results and placing bets on the outcome of live events. In this case, the bets become available only a minute after the game starts. Comparing to the Pre-Match betting, there is always a small 5/10 seconds delay of live bets to safeguard the product from transmission delays and big/sudden impacts during the game.

In this case please contact our Customer Service who will be able to assist you, providing your BetSlip ID (this can be found in your Bet History) or you can check by yourself by clicking on “Check ticket” section in your Account Details, you will be required to type in BetSlip ID.

When a bet has been voided on your account, it means you have been refunded your initial stake. If you have a void selection in a combined bet, this selection will be settled with odds 1.00 and the rest of the combination bet will have its odds recalculated.

Be sure to check your slip before you confirm your bet. Unfortunately, we do not process requests to void any bets that were made by mistake.

The minimum bet varies according to the currency and here are some examples of minimum stakes offered:

- BRL 0.30

The stake limit varies depending on which sport or market you are betting on. There is no fixed maximum amount allowed overall for bets. If you enter a stake that is above the limit, you will be informed about the maximum stake permitted for that bet at that time. This means that the stake offered at that point is the maximum you will be allowed to place on that selection.

The maximum winning per customer is 50,000 BRL on each bet, and a maximum of 500,000 BRL per day. The maximum winning per customer per week is 2,500,000 BRL or currency equivalent. Futebolfacil reserves the rights to change any above mentioned limits at any time and without prior consent.

It is easy to see your pending bets and Bet History, while being logged in to your account you will see Bet History button just above Bet Slip on desktop version or on mobile kindly open the Account Details tab.

Here, you will be able to see your pending bets and search for your Bet History according to different categories, like “won”, “lost”, “cancelled”, “pending” and/or by date.

E-sports, also called electronic sports, is betting on competitive video gaming. Usually such games as Counter Strike Go, Dota 2, League of Legends and many others.

In case a betting event is discontinued the current score at that point in time counts if the minimum requirements are fulfilled for the specific sport or there exists an official result within 36 hours of the deadline. The markets on the event that are already decided will be valid, for instance “half-time” result in a match abandoned in second half. All other markets on this betting event are rated at 1.00.

A bet is declared void on a postponed match or event, only when the match or event has not been started within 12 hours after the scheduled start time. This rule does not apply to tennis. Further information on Sportsbook rules can be found in our Rules for the Sportsbook.

All games in our Casino are based on a Random Number Generator that has been assessed and approved by two independent third parties such as the National Laboratory of Forensic Science in Sweden and Technical Systems Testing in Canada. All suppliers are certified suppliers of Casino Games and are rigorously tested to ensure they are functioning according to regulations. This means that every time you play, whether you’re playing with fun money or real money, you’ll have a fair casino experience.

You can contact our professional Casino Customer Service. You can choose the most convenient channel to get answers to your questions from, Live Chat or email at [email protected].

You are very welcome to try our games for free, but you will have to register to play for real money or to play our Live Casino games.

You can do so by choosing " Grand Casino" from the top bar and entering the Casino section. There, on the menu you will find “Search” bar, type in the name of the game you are looking for! Or you can use some of our filters to choose games provider you like the most!

You will not lose your money or any winnings if you lose your connection to our server during the game. All game rounds are logged separately, and if an error occurs, all the information will still be available.

If you get disconnected while playing, open the game again and it will continue from where you left off. Slots that were spinning during the cut will finish the round even if connection is lost. You will be able to check the outcome of your last round by going to the game settings and selecting the "Game History" option.

First of all, every spin and transaction you make is recorded in our database. If you feel there has been some error during your gameplay, please contact our Customer Service immediately and provide them with the following information:

- Game name
- Time played
- Stake amount and balance before and after the issue occurred
- Any error message you have received (please provide a screenshot if possible)
- Is this the first time you are experiencing this issue? Are you able to play in any other game?

Remember that the above-mentioned information is essential, and it will allow us to solve the issue in a quick and timely manner.

Yes – we support both Android and iOS. You can visit our website on your device.

If you lose your connection or receive a call during a game, simply reopen the game afterwards and you’ll be able to continue playing. Any winnings will automatically be added to your account.

Yes. Most of the games offer you the chance to see your last 10 rounds played directly from the ’Account Settings’ tab and then clicking on ’Casino Bet History’.

Futebolfacil Casino offers deposit bonuses to new customers as well as frequent valuable casino bonus offers to our existing customers through email. Please see our current bonus offers in our Casino Promotion section. Remember that you will only receive casino bonus offers if you have enabled the option to receive promotional emails and SMS.

Futebolfacil Casino Bonuses are designed to extend your playing time. You may not be eligible for withdrawal unless you have reached the requirements presented under the Bonus Rules.

Casino games are generally games of chance with no predictable outcomes. To ensure that casino games mimic the real-life experience and are fair, all casino games and slots use a Random Number Generator that make sure each game round played has a totally random result. This is what makes casino games so exciting as you never know when you might hit the next big win!

Our casino games and slots are provided by third party certified providers, all live dealers are trained to professional casino standards and all tables are subject to 24-hour recording and monitoring.

Futebolfacil is regulated and licensed by the Curacao. All games have been tested and licensed accordingly.

No downloads are required. You can start playing directly from your browser in Futebolfacil Live Casino.

The quality of your connection has an influence on the quality of the video stream. The Live Casino product is optimized to run on a broadband Internet connection, so we do not recommend playing using a slower connection.

If you are using a broadband connection, but the connection is constantly interrupted, you can try to improve the quality of the video stream by closing other windows or programs, reduce the picture quality from the game menu, or resize your browser window to be smaller.

The bets you have placed will stand and the game will continue. In Blackjack, if you can't reconnect in time to decide your hand will be classed as "stand" and the game will proceed. In order to check your result, click on the "history" tab/button in your live dealer game window.

In the unlikely event of a dealer mistake the pit boss will be informed. If the game can be continued fairly it will do so. Otherwise, the game will be cancelled, and all bets will be returned.

Neither the dealers nor the pit boss has any access to your account, payment details or personal information. Please contact our Customer Service with questions regarding your account.

Futebolfacil offers a wide choice of bonuses in all the products.

If you are a new customer and have just made your first deposit, you can find out which bonuses would be suitable for you on our Promotions page or if you click on ‘Promotions’ in the main menu (while being logged in) to check what is available for you.

There might be several offers according to the product you are interested in. You can activate your chosen bonus directly while making a deposit. Find more information and the Terms & Conditions of each offer on our Promotions page.

Click "Promotions" in the main menu while logged in or click here and then you will be able to see your active bonuses and all the related information.

Wagering requirement means that you must turn bonus money or equivalent amount of real money over to clear the bonus. For example, 5 BLR spin in the slot machine is 5 BLR wagered. Wagering requirement of 10 times requires you to place 10 x 5 BLR in order to wager the bonus. When the bonus wagering requirement is met, you can transfer money to other products or withdraw it.

You can check all the casino Terms and Conditions and how games contribute differently towards wagering requirements, too.

When you receive an offer for free spins, simply log in to your Futebolfacil account, open the game specified in the promotion or your favorite slot machine and start playing. There, you will find your free spins already set up and ready to be used.

A Free Bet entitles you to place a bet at our expense. You can place a bet without the use of your real money, and if you lose, the bonus stake is not refunded. If you win however, only the net winnings will be added to your account. The winnings (net winnings) need to be wagered before being available to withdraw.

To claim your Free Bet, find and select any pre-live or live market you wish to bet on. Once you select this market, the bet slip loads on the right-hand side with your preferred selection. To claim your Free Bet, just type in correct amount of Free bet granted as well as the minimum odds that are required for the Free bet to be played.

Once you have used your free bet and it is settled as won, please note that your net winnings (the winnings amount minus the initial stake) will be credited to your account as bonus money. Please see the specific wagering requirements in the Terms and Conditions of your free bet offer.

Wagering on most games in casino and live casino will contribute towards wagering requirements but certain games will contribute more than others. The following are the wagering requirements for each individual game type:

- 100%: Slots
- 0%: All Live Casino Games
- 0%: All Roulette (except Live), Caribbean Stud & Casino Stud Poker Games
- 0%: All Casino Hold’Em, Red Dog, Pai Gow, Poker Games, Oasis Poker & Texas Hold’Em Poker Games
- 0%: All BlackJack (except Live BlackJack), Baccarat, Video Poker, Pontoon, Beat Me, Punto Banco Games.

Please bear in mind that some bonuses may not be wagered in some particular games, so kindly check all the Terms and Conditions for specific bonus in our Promotions page.

There are many aspects of technical safety, below you can find a few major precautions that have been established by our company:

- Physical safety - Our servers are placed in highly protected premises, where all employees have been security cleared.
- Security breach protection - Our servers are protected by a complex and verified firewall system.
- Data integrity - All sensitive communication between your browser and our servers is encrypted.

We recommend you to use the latest version of Internet Explorer, Mozilla Firefox or Google Chrome. For Mac users we recommend Safari.

Yes, you can! Access our mobile site by visiting Futebolfacil.io from any mobile browser.

On our mobile site you can have the same experience as on desktop.

If you have troubles with playing on Futebolfacil, please follow these steps:

- Make sure that your pop-up blocker is disabled,
- Do you have the latest versions of Java and Adobe Flash Player?
- Check that you have the latest version of your browser.
- Check that your firewall is enabled.

If you’re still experiencing trouble you can contact our Customer Service who will be able to help you further. For faster help it would be great if you could provide the below information:

- Your username,
- Operating System,
- Error descriptions,
- Please provide a screenshot if possible, is this the first time you have encountered this problem or a recurrent issue?
- Do you have firewall? If yes, which one?

If you experience technical difficulties while using our site, we recommend clearing cookies and temporary internet files in your internet browser settings.

Please send the sponsorship offer to our Customer Service Team and it will be forwarded to the responsible department. You will be contacted in case of interest.

You can set a deposit limit on your account by contacting customer support which can be chosen for a wished period of time - daily, weekly or monthly.

The limit can be changed again at any time – increasing or deleting the amount will have an activation waiting period of 7 days whilst decreasing the amount will take effect immediately.

The Deposit Limit functions as a budget limiting tool which is calculated on the net funds in your account. It does not limit your deposit to strictly that amount as it considers any withdrawals that you make from your account.

For example, if you set a 2500 BRL deposit limit and withdraw 12500 BRL, then you will be able to deposit 15000 BRL in total. This means that the deposit limit protects you from spending beyond your set limit exclusive of any winnings.

Please note that if you set yourself a weekly limit, any withdrawals and winnings made in the previous 7 days will count towards your net deposit of the following. For example, if you set the limit on Tuesday 14th at 2pm, all transactions from the 7th of the month, 2pm will be considered.

When logged in, please contact our customer support service, and describe desired limits.

You will be able to set the amount you want and the time period of your choosing as well.

Deposit limits may be changed at any time.

When increasing the amount or removing the limit completely, a waiting period of 7 days will apply, whilst decreasing the amount will take effect immediately.

From the moment you have confirmed the self-exclusion on your account, you will not be able to log in to your account until the period you have chosen, ends. You will not be able to open any other account on Futebolfacil should you opt for self-exclusion.

You will also forfeit any entry into any competition, draw or event which was entered into previously the self–exclusion as well as you will give up on any non-cash prizes or invitations which have been granted to you or offered to you prior to such self-exclusion but which have not yet been redeemed or used by you (for example, where tickets for an event have been offered but the event is to take place during a self-exclusion period, the invitation is automatically withdrawn upon self-exclusion).

This is to prevent gambling being promoted to you in a time where you have taken some time to assess your gambling behavior.

You can set a self-exclusion by logging in to your account and contacting our Customer support service.

If you have self-excluded your account, it will be reopened automatically as soon as the self-exclusion period is over.

We will not be able to reopen an account prior to the end of any self-exclusion period.

No. You are only allowed to have one account at any time. Any other account openings can result in closure of your accounts and withhold of funds.

Open the mobile site and click on “Create account”, on the top right corner of the page, fill in all the requested details and confirm your account registration.

The game will be paused automatically; it may lose its network connection on some phones. When your call is finished, either the game will resume automatically, or you can resume it by returning to the normal location of the game. You should be able to continue your game from where you left it or log in again and resume a broken game.

Yes, just log into your account and press on section Live Casino. Please note that your gaming experience could be affected by the speed of your internet connection.

You can do so by choosing " Casino" from the bottom bar and entering the Casino section. There, on the menu you will find “Search” bar, type in the name of the game you are looking for! Or you can use some of our filters to choose games provider you like the most!