TERMS AND CONDITIONS
These Terms and Conditions take effect on 20/01/2021.
All previous Terms and Conditions are void.
Introduction
These terms and conditions and the documents mentioned below, called (the “Terms”), establish the basis on which the website with the URL www.your-customer-url.com (the “Site”) and related and/or associated services (collectively, the “Service”) will be provided to the Client.
When using and / or visiting any section of the website www.your-customer-url.com (including, but not limited to subdomains, source code and or APIs of the Website, whether visible or not) or any other websites or applications from which we are the owners or we operate and / or by registering on the Site, the customer agrees to be bound by these Terms and Conditions; our Privacy Policy; our Cookie Policy and the Rules applicable to our betting or gaming products, and we will assume that you have accepted and understood all of the Terms.
Please read these Terms carefully, as they establish a binding legal agreement between our client (the “Client”) and us. By opening an account (the “Account”) and using the Service, you agree to be bound by these Terms, as well as by any updates that may be published from time to time. If you do not accept these Terms and Conditions, do not use, visit or access any part of the Site.
If you have any questions, please contact us using the contact details below.
DemoCompany is licensed in XXX-XXX-XXX
General Terms
We reserve the right to update the Terms (including any document mentioned and linked below) at any time. If such update is not significant, we may not notify Clients beforehand. Clients will be notified in advance of material changes made to the Terms and will automatically agree to the changes made in the terms prior to their entry into force. If you object to any of these corrections, you must immediately discontinue use of the Service by applying the cancellation provisions listed below. Continued use of the Services indicates that the Client irrevocably accepted such changes. Any bets not settled prior to the entry into force of the updated Terms will be subject to the pre-existing Terms.
If, at any time, you have questions about how to place bets or use the Service in any other way, please read these Terms again and/or contact our assistance (Client Service Department) at the e-mail [email protected].
1. Your obligations
1.1. Whenever using the Service, the Client confirms that:
I. They are 18 years of age or older, or the age stipulated as the majority of the applicable jurisdiction laws in their country and are eligible to enter into a binding legal agreement with DemoCompany.
II. They are in a country where placing bets in the Service is legal (if in doubt, request legal support). It is their responsibility to ensure that the use of the Service is legal.
III. They are Not a resident of the following countries:
(i) Angola, Australia, Belgium, Cambodia, Czech Republic, the People’s Democratic Republic of Korea (PDRK), Denmark, Ecuador, the French Republic and its territories, Germany, Guadeloupe, Guyana, Hong Kong, India, Indonesia, Israel, Iran, Iraq, Ireland, Italy, Kuwait, Lao People’s Democratic Republic, Réunion, Martinique, Myanmar, Netherlands (including Curacao and other countries and territories that are part of the Kingdom of the Netherlands), Nicaragua, Norway, Pakistan, Panama. Papua New Guinea, Philippines, Poland, Portugal, Saudi Arabia, Singapore, Slovenia, Spain, Sudan, Syria, Thailand, Turkey, Uganda, UAE, United Kingdom, United States of America and its territories, Yemen.
(ii) And any other country that may forbid the offer of online betting to its residents or to anyone who is in the same country.
IV. By making a deposit on the DemoCompany site, they acknowledge that they are authorized to do so, that is, that they are the authorized user of the debit/credit card or any other means of payment used.
V. By using our Services and/or placing bets, the Client will not be placed in a real or potential situation and/or deemed to constitute a conflict of interest in any way.
VI. They never failed to pay and/or tried not to pay a debt related to a bet.
VII. They act solely on their own behalf, as a person in an individual capacity, not on behalf of a third party or for commercial purposes.
VIII. By placing bets, they may lose any or all of their money deposited with us in accordance with these Terms, and the Client is entirely responsible for this loss, and DemoCompany cannot be held liable for their losses. Likewise, refunds will not be admitted under any circumstances.
IX. Clients shall use the Service solely for the purpose of betting and shall not manipulate any market and/or element within this Service, to adversely affect the integrity of the Service and/or the integrity of DemoCompany.
X. When placing bets on DemoCompany, they may not use any information acquired following a breach of the legislation in force in the country where they are at the time of placing the bet.
XI. Clients will make all payments in good faith, and shall not attempt to void a payment made, nor will they act in such a way as to cause such payment to be cancelled by third parties in order to default with legally contracted debts.
XII.As a rule, the Client must always act in good faith in relation to the use of the Service and in relation to all bets made through DemoCompany.
2. DemoCompany Registration
When using the Service, the client agrees that:
2.1. In order to protect the integrity of the Service and for other operational reasons, we reserve the right to refuse a request for registration from any person, without any obligation to provide a specific reason.
2.2. Before using the Service, the Client must complete the registration form and read and accept these Terms. All data entered must be valid, under penalty of their betting account being immediately terminated if this should happen. All gains obtained through incomplete or false information will be confiscated and not returned to the Client under any circumstances.
2.3. In order to be able to start betting on the Service, we require data validation, which includes validation of some internal mechanisms. The Client may have to provide valid proof of identification and any other document that may be deemed necessary.
2.4. Valid identification vouchers include, but are not limited to, photo ID (copy of passport, driving license or national identity card) and payment receipt of a current expense which has at least the name and home address, as proof of address. We reserve the right to suspend accounts, including bets, until we receive the required information. This includes winnings and any pending withdrawal requests. This procedure is a regulatory requirement and is carried out in accordance with the applicable rules on betting and the legal requirements of anti-money laundering.
2.5. They may only add funds to their DemoCompany.IO Account using the payment methods set forth in the payment section of our Site. No post-paid refills and/or credit will be admitted to betting Accounts at any time.
2.6. The Client must provide complete and accurate information about themselves, including valid name, surname, home address and e-mail address, and update such information in the future to keep it complete and accurate. It is the Client’s responsibility to keep contact details up to date in their Account. If they fail to do so, they will be unable to receive important notifications relating to the Account and our information, including the changes we make to these Terms. Failure to update information may also lead to situations where winnings may not be properly processed. DemoCompany takes no responsibility for incorrect information and will not reimburse these values in any situation. It is the Client’s responsibility to contact their banking institution and/or payment service company to obtain information about withdrawals.
2.7. DemoCompany identifies and communicates with Clients through their Registered E-mail Address. It is the Client’s responsibility to maintain an active and single e-mail address, provide us with their correct e-mail address and advise DemoCompany of any changes in their e-mail address. Each Client is solely responsible for maintaining the security of their Registered E-mail Address, to avoid use thereof by third parties. DemoCompany is not liable for any damage, loss considered and/or allegedly considered, as a result of communications between DemoCompany and Client via the Registered E-mail Address. Any Client that does not have an e-mail address through which they can be contacted by DemoCompany will see their Account suspended until they provide us with such address. We will immediately terminate the Client Account by sending a written notice if they intentionally provide false and/or incorrect personal information. We may also take legal action against them for doing so under certain circumstances, and/or contacting the relevant authorities who may also take action against them. Any pending withdrawal requests will be immediately cancelled and lost in order to comply with international anti-money laundering standards.
2.8. The Client is entitled to one Account only at DemoCompany. Accounts will be immediately suspended if we find that the Client has multiple Accounts registered in our Service. This includes the use of representatives, relatives, associates, affiliates, related parties, related persons and/or third parties that operate on behalf of the Client. In order to ensure financial eligibility and to confirm their identity, we may use any external provider of information which, in our opinion, we deem necessary.
2.9. The Client must ensure the confidentiality of their password for the Service. As long as the requested Account information has been correctly provided, we have the right to assume that bets, deposits and withdrawals were made by the Client. We advise regularly changing passwords, and never revealing them to anyone. Passwords must be at least eight characters long and include at least one letter, one number and one special character. It is the Client’s responsibility to protect their password. Otherwise, they take all risks and expenses. They must sign out each time they leave the Service. If they believe that their Account is being unduly used by third parties, has been hacked and/or if third parties have discovered their password, they must notify us immediately by e-mail by sending a message from their Registered E-mail Address to the address [email protected].
2.10. The Client must notify us if their Registered E-mail Address has been hacked and we may require them to provide us with additional information/documents in order to confirm their identity. We will immediately suspend the Client’s account as soon as we are aware of such an incident. However, they are responsible for all activity in their Account, including access by third parties, regardless of whether their access has been authorized by them or not. The Client may at no time transmit any content or information about the Service to another Client or any other external entity by means of screen capture (or similar method), nor will they show any information or content of this type in a different context that differs from the way it would appear if such a Client or external entity wrote the URL in the browser’s address bar.
2.11. When registering, the Client must select the currency that they wish to use in their Account. This will be the currency of deposits, withdrawals and bets made by the Client in the Service as set forth in these Terms. Some payment methods are not processed in all currencies. In such cases, a processing currency is displayed along with a conversion calculator available on the page. DemoCompany converts this value only for convenience of the Service, as we are not an exchange agent and take no spread in this conversion. Therefore, we take no responsibility for the exchange rate charged in the conversion and will not reimburse the Client under any circumstances.
2.12. We have no obligation to open a Client Account, and our registration page should be considered a mere invitation. It is entirely at our discretion to proceed with the opening of a Client Account and, if we refuse to open a Client Account, we have no obligation to provide the Client with a reason for refusal.
2.13. When we receive the Client's application, we may contact them to request additional information and/or documents to comply with our legal and regulatory obligations. We have the authority to suspend or restrict your account according to our criteria, until such checks have been completed satisfactorily.
2.14. As part of the registration process, we may provide customer-related information to authorized credit reference agencies in order to confirm your identity and payment details. The customer agrees with the processing of said information in the context of his registration.
3. Restricted Use
3.1. You cannot use the Service:
I. If you are under the age of 18 (or under the age of majority stipulated by the laws of the applicable jurisdiction) and/or if they cannot conclude a binding legal agreement with us;
II. To collect user names, e-mail addresses and/or other information from other Clients through any method (for example, by sending spam, other types of unsolicited e-mails, or framing, or creating an unauthorized link to the Service);
III. To disrupt and/or unduly affect the activities of other Clients and/or the operation of the Service in general;
IV. To promote unsolicited commercial advertising, affiliate links, and/or other forms of solicitation, which may be removed from the Service without notice;
V. In a manner that, in our reasonable opinion, may be considered an attempt to: (i) deceive the Service and/or another Client who uses the Service; or (ii) act in collusion with any other Client who uses the Service to obtain undue advantage;
VI. To affect our probabilities and/or violate any of our intellectual property rights or for any kind of illegal activity.
3.2. The Client may not sell or transfer their account to third parties or acquire a player’s account from third parties. If this happens, DemoCompany will terminate the Client’s account by suspending any funds present in the player account balance.
3.3. The Client cannot, in any way, transfer funds to other players.
3.4. We may immediately cancel a Client’s account by sending a written notice if the Client uses the Service for unauthorized purposes. We may also take legal action against them if they do so under certain circumstances.
3.5. The Client is not authorized to use any type of “bots”, robots and/or device programmed to participate in the games with the purpose of disrupting the Service and/or committing fraud.
4. Privacy Policy
4.1. Any information that the Client provides us with will be protected and processed in strict observance of these Terms and our Privacy Policy.
4.2. The Client confirms and agrees that we may collect and use their personal data in order to allow them to access and use the website and to allow them to participate in the Games.
4.3. We will not disclose the identity of any person placing bets using our Service, unless the information is legally required by the competent authorities, such as regulators, the police (for example, to investigate fraud, money laundering and/or sports integrity issues), financial entities such as banks and/or payment providers, and/or as occasionally permitted in accordance with the Privacy Policy.
4.4. When the Client registers, their information is stored in our database. By accepting these Terms, they accept the transfer of their personal information for the purpose of providing the Service subject to this agreement, as detailed in our Privacy Policy.
5. The Client Account
5.1. We accept Accounts in the currency BRL. All balances and all Account transactions appear in the currency selected at the time of the original Account opening. No credits will be awarded for use of the Service.
5.2. We may close and/or suspend an Account and return any amounts deposited if the Client is not, and/or if there is reasonable doubt that the Client is complying with the DemoCompany Terms and Conditions, to ensure the integrity, justice of the Service, and/or if we have other reasonable reasons to do so. We may not always be able to notify the Client beforehand. In the event that an Account has to be terminated for any reason and the remaining funds in the account are insufficient to cover the fees associated with the return of money by bank transfer to the Client, the money will be confiscated.
5.3. We may cancel and/or confiscate funds available in their account and/or refuse to settle a redemption in the event that, either directly and/or indirectly: (i) the terms have been infringed; and/or (ii) other unauthorized activities have occurred related to a betting event and/or the operation of an account (such as, but not limited to, violation of law and/or other regulations, violation of third-party rights and fraud).
5.4. Inactive accounts will be made dormant quarterly in accordance with the terms set forth in the Privacy Policy.
5.5. DemoCompany may suspend and/or cancel the participation of the Client’s account in the services and/or cancel and/or confiscate the funds available in their account if they are found guilty of fraud and/or if we determine that they have used and/or served a system (including machines, robots, computers, software or any other automated system) designed to void, or that is capable of voiding our applications and/or software.
5.6. We reserve the right to suspend an Account without notice, returning the funds present in the Client’s balance.
5.7. We reserve the right to refuse, restrict, cancel and/or limit any bet for any reason, including any bet we deem to have been made fraudulently, in breach of our betting limits and/or the regulations of our system.
5.8. If we close and/or suspend the Client’s account due to breach of our rules, we may cancel and/or void any of their bets.
5.9. If any amount is incorrectly credited to the Client’s Account, it remains the property of DemoCompany. In the presence of an error, we will notify the Client, and the amount in question will be withdrawn from the respective Account.
5.10. If for any reason the Client Account does not have sufficient balance to support this deduction, they will be indebted to us for that amount, until new deposits are made in the DemoCompany account.
5.11. Clients have the right to terminate their DemoCompany account. These requests must be sent from the Client’s Registered E-mail Address to [email protected].
5.12. Clients can set limits for the amount they can bet and lose. Such a request can be made in the “Settings” section of the DemoCompany account. Implementation and increased limits will be processed immediately; however, any request to remove and/or reduce limits will be made after a period of seven working days after the Client’s request.
5.13. If they close their Account, they must send an e-mail from their Registered E-mail Address to [email protected].
5.14. If, at any time, they believe that third parties are aware of their username, password and / or access code, they must change them immediately through the Site. If they miss some or all of your combination, should contact DemoCompany.
5.15. Their account will be inactive if they have not registered any login and/or logout activity in their Account, or betting activity, for twelve consecutive months or more. Inactive accounts will be made dormant quarterly in accordance with the terms set forth in the Privacy Policy.
6. Personal Data
6.1. DemoCompany is processing personal data in accordance with the obligations of Data Protection Legislation (for example in respect of data portability, subject access, lawful access requests and requests for rectification, amendment and disposal);
6.2. DemoCompany ensure that it has taken adequate security safeguards, including by implementing appropriate technical, physical and organizational safeguards, to ensure the confidentiality, integrity and availability of Personal Data;
6.3. In the event DemoCompany becomes aware of an actual or suspected breach to the security, confidentiality or integrity of Personal Data when those data are being processed by them, DemoCompany will take all steps as may reasonably be necessary or appropriate to investigate, mitigate and remediate the breach and otherwise to discharge their respective obligations under applicable Data Protection Legislation.
6.4. For the purpose of this Clause, "Data Protection Legislation" means, as applicable, any and/or all applicable domestic and foreign laws, rules, directives and regulations, on any local, state or national level, pertaining to data privacy, data security and/or the protection of Personal Data, including the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”) and the Brazilian “Lei Geral de Proteção de Dados Pessoais” ("LGPD").
6.5 DemoCompany will only process the Client’s personal data for the purposes for which it was collected, namely to provide an online betting service. This information includes name, address, date of birth, email and phone number. Subject to clause 6.5 below, the information will be viewed or used only by those who need to access the data to provide a service.
6.6. DemoCompany can be required by law or legal process to disclose Client’s personal information and may also disclose information about the Client if they believe that disclosure is necessary for the public interest.
6.7. The Client has the right to access their data and request that they be changed or deleted by contact DemoCompany.
7. Depositing Funds
7.1. The Client may deposit funds in their Account through any of the methods defined on our website. All deposits must be made in the same currency as the Client’s Account, and any deposit made in another currency will be converted at the exchange rate valid on our bank. After such conversion, the deposit will
be made in the Client’s Account.
7.2. Fees may apply to client deposits and withdrawals. For more information visit the payment area of the DemoCompany website.
7.3 Once the deposit request is made and the form fully complete, it will take from 1-10 minutes for the funds to reach DemoCompany accounts. Any delay over this period should be reported to DemoCompany customer support.
7.4 Players are only permitted to use their personal information and personal bank accounts. Players are responsible to ensure the information given on the deposit form is correct.
7.5 Player information provided on the deposit form must be identical to the player data held by DemoCompany. Withdrawals from an account can only be addressed to the person registered on the account.
7.6. Any deposit made to an account where no bets are made three times is liable, at the company’s discretion, to a 3% processing fee and other applicable withdrawal fees. Please be advised that we reserve the right to charge fees and/or a fee if there is irregular behavior in the transactions. This fee will be defined by DemoCompany and the user will be informed of the decision made. We also reserve the right to reject withdrawals if the minimum betting limit requirement is not fulfilled. The Client is responsible for the bank fees they may have to pay for depositing funds in our service.
7.7. DemoCompany is not a financial institution and uses external electronic payment processors to process credit and debit card deposits, which are not directly processed by us. If they deposit funds by credit and/or debit card, their Account will only be credited if we receive approval and an authorization code from the institution issuing the payment. If the institution that issues Client’s card does not provide such authorization, their Account will not be credited with these funds.
7.8. The Client’s funds are deposited and stored in the respective Account, based on the Client’s currency. DemoCompany keeps players’ money in an account that is legally separate from DemoCompany’s own funds.
7.9. We are not a financial institution and the Client is not entitled to any interest on expired account balances.
7.10. The Client acknowledges that they will receive an invoice after the deposit; the invoice shall contain all payment details.
7.11. Refund and cancellation policies do not apply. For further explanation please contact our Client Service Department at [email protected]
7.12. Funds from illicit means may not be deposited with us and if this happens DemoCompany will employ all legal means to protect its good name.
7.13. The customer may only deposit funds into his account for the sole and specific purpose of using them to place his bets on the Site. We have the right to suspend or close your account if we consider or have reason to believe that the customer is depositing funds without any intention to place bets. In such circumstances, we may still be able to report this situation to the responsible authorities.
7.14. In the case of payment methods that require a specific account holder, the customer should only deposit funds into his betting account from a source for which he is named as the holder. In cases where DemoCompany identifies that the holder specified in the account differs from the data recorded in DemoCompany, we reserve the right to treat any deposit made to the betting account in question as invalid (and any winnings from such deposit as void).
7.15. No credit will be offered by any of the employees of DemoCompany, and all bets must be financed by sufficient funds in the customer's account. The DemoCompany reserves the right to void any bets that may have been mistakenly accepted at a time when there were not sufficient funds in that account to cover the bet. In the event that funds are credited to a customer's account by mistake, it is the customer's responsibility to inform DemoCompany immediately. The DemoCompany recover such funds by account adjustment.
7.16. Only the use of our currency exchange service is permitted for the purpose of betting through the Site. The use of this service is not permitted for purposes other than authorized (including monetary hedging, speculative trading or any other type of foreign exchange trading). If DemoCompany considers that the Site is being used for reasons beyond the authorized purpose, it will have the right to close or suspend its account and the customer shall assume responsibility for any and all resulting claims; and indemnify DemoCompany for said claims upon request. Additionally, DemoCompany will have the right to retain and / or maintain any amounts earned or received that result from or linked to your "unauthorized" use of the Site, including prohibited activities.
8. Fund Withdrawals
8.1. The Client may withdraw part or all of the balance of their Account, within the transaction ceilings provided in the DemoCompany site. Fees may apply, as shown in section 7.2.
8.2. All withdrawals must be made in the currency of the Client’s Account, unless we stipulate otherwise.
8.3 Withdrawals are allowed when the player plays at least once the amount deposited, regardless of whether he loses or wins.
8.4. We reserve the right to request documentation to verify identity before granting any withdrawal from the Client’s Account. We also reserve all rights to request this documentation at any time during the Client’s relationship with us.
8.5. All withdrawals must be made by the same original payment method (debit or credit card, bank account, electronic wallet and/or online payment medium) used to make the payment to the Client’s DemoCompany Account. We may, always at our discretion, allow them to withdraw by a payment method from which their original deposit has not originated. This will always be subject to additional security controls and DemoCompany may request new documents and/or update existing documents. New payment method will be included to our homepage and adequate notifications will be sent out by e-mails as they are added. Correspondingly, withdrawal Terms and Conditions will also be updated.
8.6 Minimum withdrawal amount is usually 30BRL or equivalent in other currencies but may vary depending on the method used for withdrawal, players can make maximum 2 (two) withdrawal requests per day, according to the funds available on their accounts.
8.7. If you wish to withdraw funds, but their account is inaccessible, inactive, blocked or closed, please contact our Client Service Department at [email protected] address.
8.8. The Client acknowledges that they will receive an invoice after the withdrawal has been carried out, the invoice shall contain all payment details.
9. Transactions and Payment processors
9.1. The Client is fully responsible for paying all amounts owed. They must make all payments in good faith and never attempt to cancel, postpone and/or change a payment made and never act in such a way as to cause such payment to be annulled by third parties to avoid a legitimately contracted debt.
9.2. The Client shall reimburse us of any retroactive charge and/or reversal of payment he makes, and any loss suffered by DemoCompany as a consequence thereof. We also reserve the right to impose an administrative fee of 390 BRL (or an equivalent amount) for any retroactive charge, refusal and/or reversal of payment that Client makes.
9.3. We reserve the right to use external electronic payment processors and/or commercial banks to process payments made by the Client, who agrees to be bound by the respective terms and conditions of such entity, provided that they are communicated and provided that such terms do not conflict with these terms.
9.4. All transactions carried out on our website will be monitored to avoid money laundering and/or terrorist financing activities. Suspicious transactions will be reported to the relevant authorities, depending on the jurisdiction governing the transaction.
9.5. DemoCompany may suspend, block and/or terminate an Account and retain the funds if it receives a request in this regard in accordance with the Money Laundering Prevention Act.
9.6. DemoCompany’s obligations with regard to legislation on responsible gambling and anti-money laundering prevail over the commercial conditions.
10. Responsible Gambling
10.1. DemoCompany offers a procedure through which the Client may self-exclude from the games. This exclusion will be offered for all games made available and in all means through which DemoCompany provides its services. Exclusion can be set only upon request by the player or by DemoCompany If there are sufficient reasons to suggest that the Client may have a gambling problem.
10.2. The Client may, at their discretion, choose to limit their ability to access their Account (login) for an indefinite period of time, during which the Account will not be accessible again. The Client may, at their discretion, choose to limit their ability to access their Account (login) temporarily, during which time the account will not be accessible again.
10.3. They may, at their discretion, choose to limit the amount they may bet and choose to limit the amount they may lose during a given period.
10.4. All limitations mentioned above are administered and initiated by the Client Service, via e-mail [email protected].
10.5. Any implemented exclusion can only be removed after the end of the defined period and upon the Client’s request.
10.6. If the Client intends to reduce a limit and/or increase an exclusion, they shall enter into force only after a minimum of twenty-four (24) hours after the notification to the Client Service Department has elapsed.
11. Errors and exceptional circumstances
11.1. In case of error and/or anomaly in our system or in our processes, all bets are void. The Client has an obligation to inform us immediately as soon as they perceive any error in the Service. In the event of communication and/or system errors, bugs, viruses related to the Service and/or payments made to the Client as a result of a defect and/or an interruption of the Service, we shall not be liable to the Client or to third parties for costs, expenses, losses and/or direct and/or indirect claims resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
11.2. In the event of an anomaly in the casino system and/or disconnection problems, all bets are void. In the event of such error and/or any failure of the system, game error resulting in an error in calculating probabilities, charges, fees, charges, bonuses and/or payment, in any monetary exchange as applicable, in case of another anomaly in the casino system (the “Casino Error”), we reserve the right to declare as void any bet that has been affected by such Casino Error, and to withdraw any amount of the Client Account relating to the bets in question.
11.3. We endeavor to ensure that we do not make mistakes by posting odds and/or probabilities. If, however, as a result of human error and/or problems in the system, a bet is accepted with a probability materially different from those available on the market, at the time the bet was made, and/or with a clearly incorrect probability if the event occurred at the same time that the bet was made, we reserve the right to cancel and/or void this bet, or cancel and/or void a bet made after an event has begun and reimburse the client.
11.4. We have the right to recover from the Client any amount paid in excess, and to adjust the respective Account to correct any error. An example of this type of error can be an incorrect price, and/or if we enter the result of an event incorrectly. If there are insufficient funds in the Client’s Account, we may require them to pay us the relevant amount owed in respect of any erroneous bets. Likewise, we reserve the right to cancel, reduce and/or eliminate any pending play, whether or not made with funds resulting from the error.
11.5. DemoCompany has the right to limit, cancel and refuse bets in case they are deemed fraudulent and/or if it considers that the player’s betting pattern occurs in such a way as to allow them to abuse the system.
11.6. The Company is not responsible for any inactivity, disturbance on the servers, delays in time and/or any technical and/or political disturbance to the gambling activity. Refunds may be made solely at the discretion of the management.
11.7. The Company does not accept any liability for loss and/or damage deemed to have resulted, even if allegedly, from the site or its content, or being related thereto, including, but not limited to, delays and/or interruptions in operation, transmission, loss, data corruption, electrical failure, communications failure, misuse of the site, failure of its content by any person, for any errors and/or omissions in the content.
12. General Rules
12.1. In the event of contradiction between a specific standard of a sport and a general standard, the general standard shall not apply. The winner of an event will be determined on their rating date. We do not recognize contested and/or annulled decisions for betting purposes. The result of a suspended event after the start of the competition will be decided in accordance with the betting rules specified by us for this sport.
12.2. All results shown will be definitive after 72 hours and no complaints will be accepted after this period. In the 72 hours after the publication of the results, the company will only reset/correct the results if there is human error, system error or errors of the source responsibility that discloses the results.
12.3. The minimum and maximum betting amounts for all sporting events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust the limits of individual Accounts. The minimum stake per bet is 0,30BRL, and the maximum potential winning that a bet can return is 10,000BRL, The maximum payment limit of 10,000BRL and is only for a few major football competitions and can be drastically different for another sport type or competition.
12.4. The Client is solely responsible for the transactions of their DemoCompany Account. The Client must check whether their bets contain any errors before submitting them. When a transaction completes, it can never be changed. We are not responsible for lost and/or duplicated bets made by the Client, and we do not consider requests for discrepancy because a bet is duplicated. After each session, Clients can review their transactions in the “My Account” section of the website to ensure that all bets ordered have been accepted by DemoCompany.
12.5. DemoCompany will only guarantee the payment of winning bets placed and accepted by our system. DemoCompany will never pay prizes regarding bets placed and not accepted by our system.
12.6 The maximum total amount of profit for each client on any calendar day for bets placed in DemoCompany is 50,000BRL per day or 250,000BRL per week, depending on the league and the type of sport. Maximum profit that can be generated from one ticket is 10,000BRL. DemoCompany reserves the right to retroactively modify and/or deduct the winnings of a particular bet coupon in order to comply with this rule.
Maximum deposit limit - no limit
Minimum withdrawal limit 30BRL.
12.7. The Client acknowledges and accepts that all DemoCompany events and markets are translated from English. For the purposes of validating their bet, we advise them to always validate the market for their bet in English. The client undertakes that by placing a bet they have validated in all circumstances its rules in English and accept that DemoCompany is not liable for any discrepancy in the translation.
12.8. For a bet to be valid on any competitor nominated in a special Yes/No Bet, the competitor must enter and compete in the event.
12.9. If an event does not take place on the scheduled date disclosed by the competent body, no bet for this event shall be deemed valid. If an event is published by us with an incorrect date, all bets are valid for the date disclosed by the competent body.
12.10. DemoCompany reserves the right to remove events, markets and any other product from the site and to restrict any player’s access to the casino without prior notice.
12.11. In all future bets (e.g. total wins at the time, winner of Brasileirão, winner of Champions League, etc.), the winner determined by the competent body will also be declared the winner for betting purposes, unless the minimum number of games required for the future bet to be valid has not been reached.
12.12. If there is a discrepancy between the English version of the team names and/or the descriptions of the bets and the version in any other language, the English version will be deemed to be correct. The classification of bets and disputes will be agreed on the basis of the English version of the team names and the betting descriptions.
12.13. Bets will not be valid if there are insufficient funds in your account. In the event of a conflict, the client and DemoCompany agree that the records in our database will be the final authority in these matters.
13. Communications and Notifications
13.1. All communications and notices that Client shall give us under these Terms must be sent to [email protected].
13.2. Unless otherwise specified in these Terms, all communications and notices that we must give to them under these Terms will be posted on the website and/or sent to the Registered E-mail Address in our system to the relevant Client. The method of such communication is at our sole discretion.
13.3. All communications and notices to be sent under these Terms, by the Client or by us, shall be made in writing in English or Portuguese and must be sent and received by the Registered E-mail Address provided in the Client’s Account.
14. Issues Beyond our Control
14.1.We cannot be held liable for any failure and/or delay in providing the Service due to a force majeure event, which may reasonably be regarded as being beyond our control, despite taking reasonable preventive measures, such as: fortuitous case, trade union and/or professional dispute; power failure, act, failure and/or omission of any government and/or authority; obstruction and/or failure in telecommunication services; or any other delay and/or failure caused by third parties, and we are not liable for any loss and/or resulting damage that the Client may suffer. In such case, we reserve the right to cancel and/or suspend the Service without incurring any liability.
15. Liability
15.1. Within the limits permitted by applicable law, we will not compensate the client for any loss and/or reasonably foreseeable damage (direct and/or indirect) that they may suffer if we fail to fulfil our obligations under these terms, unless we breach any duty imposed by law (including if we cause death and/or personal physical damages due to our negligence). In this case, we will not be liable to the client if this failure is attributed:
(i)to their own fault;
(ii)to third parties unrelated to our exercise of these terms (for example, problems due to the performance, congestion and connectivity of the communications network, and/or the performance of their computer equipment); or
(iii) to any other event that neither we nor our suppliers could have foreseen or anticipated, even if we and/or they had taken reasonable care. since this service is intended solely for consumers, we are not liable for commercial losses of any kind.
15.2. In case we are held liable for any event under these terms, our total aggregate liability to them under and/or in connection with these terms shall not exceed:
(i)the value of bets made by the client through their account in relation to the relevant bet and/or product that originated the relevant liability, or
(ii)2500 BRL in aggregate (or equivalent in another currency), whichever is the lower amount.
15.3. We strongly recommend that the client be careful to check the suitability and compatibility of the service with their own computer equipment before use; and take reasonable precautions to protect against malicious programs and/or devices, including the installation of antivirus software.
15.4. DemoCompany does not assume responsibility for any damages, liabilities or losses allegedly resulting from or linked to the Site or its content (including delays or interruptions in the operation or transmission, loss of information or corrupted information, failure of communication or lines, bad anyone's use of the Site or its content or any errors or omissions in content).
16. Bets made by minors
16.1.If we suspect that the Client is, and/or if we are notified that the Client is under 18, or who was under 18 years old (or under the age of majority stipulated in the laws of the relevant jurisdiction) when placing bets through DemoCompany, the respective Account will be suspended to prevent them from making any more bets, and/or to prevent them from making withdrawals from their Account. We will then investigate the matter, namely by verifying that the Client has bet as an agent for, and/or on behalf of, a person under the age of 18 (or under the age of majority stipulated in the laws of the relevant jurisdiction). If we find out that the Client:
(a)currently is;
(b)was less than 18 years and/or less than the age of majority applicable at the relevant time; or
(c)has been betting as an agent for, and/or at the request of a person under the age of 18 and/or less than the majority, the following applies:
I.All winnings currently credited, and/or that must be credited to the Client’s Account, shall be retained;
II.All winnings obtained from bets made through the Service while the Client was under age must be paid on request (if the Client does not comply with this provision, we will seek to recover all costs associated with the recovery of such sums); or
III.All amounts deposited in the Client’s DemoCompany.io Account that are not earned will be returned to the Client.
16.2. This Condition also applies if they are over 18 years of age but are placing bets in a jurisdiction that specifies an age over 18 to make legal bets, and if they are under the statutory minimum age in that jurisdiction.
16.3. If we suspect that the Client is beaching the provisions of Clause 16, and/or is attempting to apply them for illicit purposes, we reserve the right to take the necessary measures to investigate the matter, including informing the relevant law enforcement agencies.
17. Fraud
17.1. We will seek criminal and contractual sanctions against any Client involved in fraud, dishonesty and/or criminal acts. We will deny payment to any Client if we suspect one of these cases. The Client shall indemnify us, and shall be obliged to pay us, upon request, all costs, charges and/or losses incurred and/or borne by us (including any type of loss, loss of profit, commercial loss and loss of reputation, direct, indirect and/or consequential), directly and/or indirectly resulting from the fraud, dishonesty and/or criminal act of the Client.
18. Intellectual Property
18.1. We negotiate as DemoCompany, and the name and logo DemoCompany are registered trademarks. Any unauthorized use of our trademark and logo may result in legal action taken against the Client. The Uniform Resource Locator (URL) www.your-customer-url.com is our property, and unauthorized use of the URL is not permitted on another website and/or digital platform without our written pre-authorization. Between us and the Client, we are the sole owners of the rights of, and relating to the Service, our technology, software and commercial systems (the “Systems”), as well as our probabilities.
(i)The Client may not use their personal profile for commercial advantage (such as selling their status update to an advertiser); and
(ii)When they select a username for their Account, we reserve the right to remove it and/or claim it if we find it appropriate.
18.2.The Client may not use our URL, trademarks, trade names and/or commercial identification, logos (the “Brand”) and/or our probabilities with any product and/or service other than ours, in a manner that may cause confusion among Clients and/or the public, in some way that can denigrate us.
18.3.Except as expressly provided in these Terms, we and our licensees do not grant them any right, license, title and/or interest, explicit and/or implied, in the Systems and Trademarks and all rights, licenses, securities and Interests specifically retained by us and our licensors.
18.4. The Client agrees not to use any automatic and/or manual device to monitor and/or copy websites and/or content within the Service. Any unauthorized use and/or reproduction may result in legal action taken against the Client.
19. The Client’s License
19.1. Subject to these Terms and to the Client’s compliance, we grant them a non-exclusive, limited, non-transferable, non-sublicensable license to access and use the Service for personal, non-commercial purposes only. Our Client license terminates if our agreement under these Terms is extinguished.
19.2.Except in relation to the Client’s own content, they may not, under any circumstances, modify, publish, transmit, transfer, sell, reproduce, upload, distribute, execute, present, create derivative works, and/or in any other way exploit the Service and/or any part of the content thereof and/or the software contained therein, except as expressly permitted in these Terms and/or in any other way on the site. No information and/or content about the Service, and/or made available to they under the Service, may be the subject of modification and/or alteration, merger with other data, publication in any format, including for example screen captures or databases, and any other activity intended to collect, store, rearrange and/or manipulate such information or content.
19.3. Any non-conformity by the Client in connection with this Clause may also be considered an infringement of our intellectual property and/or the intellectual property of third parties, and other proprietary rights that may subject the Client to civil liability and/or legal action.
20. Your Conduct and Safety
20.1. For the protection of all Clients, the publication of any content in the Service, as well as conduct related to the Service, which is in any way illegal, inappropriate and/or undesirable, is strictly prohibited – it is Prohibited Behavior. If the Client carries out Prohibited Behavior, and/or if we determine, at our sole discretion, that they have had Prohibited Behavior, their DemoCompany.IO Account and/or their access to and/or their use of the Service may be immediately suspended without prior notice.
20.2. Legal action may be taken against the client by another Client and/or third parties, law enforcement authorities and/or us, related to the fact that the Client has had Prohibited Behavior.
20.3. Prohibited Behavior includes, namely, access to using the Service to:
(i)Promote and/or share information that Client knows is false, misleading or unlawful;
(ii)Perform any unlawful and/or illegal activity, such as, among others, any activity that facilitates and/or promotes any criminal activity and/or project, which disallows instructional information about making and/or buying weapons, which violates privacy and/ or other rights of another Client and/or third party, which disseminate computer viruses;
(iii)Harm minors in any way;
(iv)Transmit and/or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, coarse, obscene, undignified, violent, hateful, racial or ethnically offensive, and/or otherwise offensive;
(v)Transmit and/or make available content that the Client does not have the right to make available under any law and/or contractual and/or fiduciary relationship including, without limitation, any content that infringes the copyright, trademark and/or other physical and/or intellectual property rights of third parties;
(vi)Transmit and/or make available any content and/or material containing any software virus and/or other computer and/or programming code (including HTML) designed to disrupt, destroy and/or alter the functionality of the Service, its presentation, and/or any other site, software and/or computer hardware;
(vii) Interfere with, disrupt, and/or reverse-engineer the Service in any way, including, without limitation, intercepting, emulating and/or rerouting the Communication Protocols used by us, create and/or use “Cheats”, “mods” and/or “hacks” and/or any other software designed to modify the Service, and/or use any software that intercepts and/or collects information from and/or through the Service;
(viii)Collect and/or index any information from the Service through any robot, “spider” and/or other automated mechanism;
(ix)Participate in any activity and/or action that, at our absolute and total discretion, makes and/or can make a Client be defrauded and/or injured;
(x)Transmit and/or make available any advertising and/or sending unsolicited and/or unauthorized messages such as, but not limited to, unsolicited mail, instant messaging, “spim”, “spam”, chain letters, pyramid schemes and/or other forms of solicitation;
(xi)Create DemoCompany.io accounts through automatic means and/or under false and/or fraudulent pretenses;
(xii) Pretend to be another Client and/or third party, or
(xiii)Any other act and/or thing which we deem reasonably contrary to our business principles.
20.4. The preceding list of Prohibited Behaviors is not exhaustive and may be modified by us occasionally and at any time. If you notice the misuse of the Service by another Client and/or any other person, please contact us through the “Contact” section of the site. We reserve the right to investigate and take all measures which, at our discretion, consider appropriate and/or necessary under the circumstances, including, but not to be deleted, the Service Client’s publication (s) and/or cancel their Account, and take action against Clients and/or third parties who, directly and/or indirectly, and/or knowingly permit third parties to adopt, directly and/or indirectly, Prohibited Behavior, with and/or without notice to such Client and/or third parties.
21. Links to Other Sites
21.1. The Service may include hyperlinks to external sites that are not maintained by us, and/or that are related to us, and on which we have no control. Hyperlinks to such sites are provided solely for the convenience of Clients and are not in any way investigated and/or monitored, nor the accuracy and completeness of their content. Hyperlinks to such sites do not imply any recommendation from us and/or any affiliation with the linked sites and/or their content and/or owners. We have no control over their availability and/or accuracy, completeness, accessibility and/or usefulness. Similarly, by accessing such sites, we recommend that they take the usual precautions regarding the visit of new sites, including checking their terms of use and privacy policies.
22. Complaints
22.1. In case of any question and/or complaint about these Terms, please contact our Client Service Department at the address [email protected]
22.2. NOTWITHSTANDING THE FOREGOING, WE DO NOT ACCEPT ANY LIABILITY TO THE CLIENT AND/OR TO THIRD PARTIES IF WE RESPOND TO ANY CLAIM WE HAVE RECEIVED AND/OR AGAINST WHICH WE HAVE ACTED IN RELATION TO IT.
22.3. Any Client of the Service who has questions and/or complaints about these Terms regarding the creation of any DemoCompany.io market must contact our Client Support Department at the [email protected] address, using their Registered E-mail Address.
22.4. If a Client is not satisfied with the way a bet has been paid, they must provide details about their complaint to our Client Support Department by sending an e-mail to [email protected].
22.5. We will make every reasonable effort to answer questions of this nature within a few days (and in any case we intend to answer all such questions within 28 days of the communication thereof).
22.6. Disputes must be submitted within three (3) days of the date of closure of the bet in question. No complaint will be reviewed after this period. The Client is solely responsible for the bets placed on their DemoCompany betting account.
22.7. Claims/disputes must be sent from the Client’s Registered E-mail Address to [email protected], the Client refraining from using any other contact channel.
22.8. If a dispute occurs between us and the Client, our Client Service Department will try to reach an amiable solution. If our Client Support Department fails to reach an amiable solution with the Client, the matter will be presented to our management in accordance with our Complaint Procedure (available on request).
22.9.The Client has the right to file an e-mail complaint to [email protected] and/or through the Department of Judicial Affairs of the General Governor of Curacao, if every effort has failed to settle a dispute to the Client’s satisfaction.
23. Account Registration and Security
23.1.Clients of the Service must provide accurate information, including the real name, and, to that end, all Clients must abide by the following rules when registering and while keeping their Account:
(i)The Client may not provide false personal information in the Service or create an Account for another person other than themselves;
(ii)They may not use their personal profile for commercial advantage (such as selling their status update to an advertiser); and
(iii)When they select a username for their Account, we reserve the right to remove it and/or claim it if we find it appropriate.
24. Assignment
24.1.None of these Terms and/or rights and obligations under this Agreement may be assigned to the Client, without prior written permission from us, which authorization shall not be unreasonably withheld. We may, without the Client’s consent, assign all and/or part of our rights and obligations under this Agreement to third parties, provided that such third parties are able to provide a quality service substantially similar to the Service, publishing written notice thereof in the Service.
25. Cessation
25.1.If any of the provisions of these Terms is deemed by any competent authority to be unenforceable and/or invalid, the relevant provision shall be modified in such a way as to allow its execution in line with the intention of the original text until the maximum extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
26. Violation of these Terms
26.1.Without limiting our other remedies, we may suspend and/or terminate the Client Account and refuse to continue to provide them with the Service, in any case without pre-notifying them if, in our reasonable opinion, they violate any material term of these Terms. The notice of such action taken will, however, promptly be communicated to the Client.
27. Applicable law and jurisdiction
27.1.The laws of Curaçao govern the Services and the use of any other jurisdiction is not admissible.
28. General Provisions
28.1.The laws of Curaçao govern the Services and the use of any other jurisdiction is not admissible.
28.2.These Terms will be in effect as long as the Client accesses and/or uses the Service, and/or is a Client of DemoCompany.io.
(i)These Terms survive the termination of the Client’s DemoCompany.io Account for any reason.
(ii)Words in the singular include the plural and vice-versa, words in the male gender include the female gender and vice versa, and words that include people also comprise individuals, partnerships, associations, consortia, non-constituted organisations and corporations.
28.3.Waiver:
(i)No waiver by us, either through our conduct and/or otherwise, of an effective and/or threatened breach of the Client in respect of any term and/or condition of these Terms shall be effective and/or binding upon ourselves, unless it is made in writing and duly signed by our management and, except as otherwise provided in the written waiver, shall be limited to the specific breach waived. Failure by us to enforce, at any time, any term and/or condition of these Terms, shall not be regarded as a waiver of such provision or of the right that we have to apply such provision at another time.
28.4.Titles:
(i)The division of these Terms into paragraphs and subparagraphs, and the insertion of securities, are intended solely for reference convenience, and shall not affect or be used in the drafting and/or interpretation of these Terms.
(ii)The terms “these Terms”, “thereof”, “under” and similar phrases refer to these Terms and not to any specific paragraph and/or subparagraph, nor to any other portion thereof, and include any additional agreement to these Terms. Unless the object and/or context is inconsistent, the references here made to paragraphs and subparagraphs refer to paragraphs and subparagraphs of these Terms.
28.5.Acceptance:
(i)From now on, by accessing and/or using the Service, the Client confirms that they have read, understood and accept each paragraph of these Terms. As a result, the Client irrevocably waives any discussion, complaint, requirement and/or future procedure that is contrary to all that is contained in these Terms.
28.6.Language:
(i)These Terms and Conditions may be published in several languages, reflecting the same principles, for informational purposes and to help players.
(ii)If there is a discrepancy between the English version of these rules and the version in any other language, the English version is deemed to be correct.
28.7.Full contract:
(i)These Terms constitute the entire agreement between us and the Client and relate to their access to and use of the Service, and supersede all other prior agreements and communications, either in writing or orally, regarding the object thereof.
29. Betting Rules
29.1.The Sports betting product is operated by DemoCompany solution ao with License XXX-XXX-XXX.
29.2.Any dispute relating to the sports betting product must be sent by e-mail to: [email protected].
29.3.To see the complete betting rules, visit T&C page and go to Sports Rules.
30. Casino Rules
30.1.The RNG games in the Casino are provided by NJOY Video Bingo, TGC (The Game Company), HABANERO, PRAGMATIC PLAY, BOOMING GAMES, SPINOMENAL, BETSOFT, TOM HORN, GAMEART, FAZI, 1X2 Gaming, RCT Video Bingo Games, ORTIZ Video Bingo Games, CONCEPT GAMING, RED RAKE, EVO PLAY, SUPERLOTO TV, SPINMATIC, WAZDAN, PLAYSON, LEANDER, BEEFEE, GAMEFISH GLOBAL, GMW, BELATRA, CASINO TECHNOLOGY, IRON DOG STUDIO, AUGUST GAMING, BOOONGO, FLIS GAMES, JUSTPLAY, KAGAMING, ONETOUCH, ESPRESSO GAMING, PLAYPERALS, BETSOLUTIONS – ZEPPELIN, WOOHOGAMES, EGT, GAMOMAT, KALAMBA, ORYX, GOLDEN HERO, GIVME GAMES, RED TIGER, WE ARE CASINO Video Bingo,WE ARE CASINO Slots, PLATIN GAMING Slots, WE ARE CASINO lottery,
30.2.The games at Live Casino are provided by BETGAMES TV,EZUGI, VIVO GAMES, EVOLUTION, LIVEGAMES.IO, SSG , SEXY, VENUS, TV BET. All bets placed on real-time games at the Casino are made respectively on BETGAMES TV, EZUGI, VIVO GAMES, EVOLUTION, LIVEGAMES.IO, SSG , SEXY, VENUS, TV BET servers.
30.3.Virtual sports are provided by GOLDEN RACE, Leap Virtual Games.
30.4.All bets made on virtual sports are made respectively on the servers of GOLDEN RACE, Leap Virtual Games.
30.5. The RNG games at the Casino, real-time games at the Casino and virtual sports are provided in accordance with their own terms and conditions, to which they may have access in the casino lobby. In the event of a conflict between the supplier terms and conditions and these terms, the terms and conditions of the supplier shall prevail.
30.6.Access to RNG games at the Casino, real-time games at the Casino and virtual sports may be restricted in some countries at the discretion of the supplier.
30.7.DemoCompany is authorized by suppliers to represent, promote and market the services of RNG games in the Casino, Live Casino games and virtual bets. The RNG Games in the Casino, the real-time games at the Casino and the virtual sports are managed DemoCompany
30.8. Any dispute relating to the casino product must be sent by e-mail to [email protected].
Premier Sales Group
Introduction
Premier Sales Group, is licensed and regulated by the Governor of Curaçao, to offer remote (online) games over the internet, under the Remote Gaming Regulations. Under the license conditions issued by Curacao Authorities, Premier Sales Group is required to have in place adequate measures to prevent its systems from being used for the purposes of money laundering, terrorist financing or any other criminal activity.
Premier Sales Group is therefore obliged to follow the provisions contained in the legal framework namely Proceeds of Crime Act 2002 (Part 7), and The Money Laundering, Terrorist Financing and Transfer of Funds (information on the payer) Regulation no. 692 of 26 of June of 2017 and any guidance notes issued by the relevant Authorities.
Objective of the Policy
Premier Sales Group is fully committed to be constantly vigilant to prevent money laundering and combat the financing of terrorism in order to minimize and manage risks such as the risks to its reputational risk, legal risk and regulatory risk. It is also committed to its social duty to prevent serious crime and not to allow its systems to be abused in furtherance of these crimes.
The company will endeavor to keep itself updated with developments both at national and international level on any initiatives to prevent money laundering and the financing of terrorism. It commits itself to protect, at all times, the organization and its operations and safeguards its reputation and all from the threat of money laundering, the funding of terrorist and other criminal activities.
Obligations
- Appoint one of its senior officers as the designated Money Laundering Reporting Officer (MLRO) whose responsibilities will include the duties required by the law’s regulations and guidance notes. (contact Stefan Milovanovic through the email [email protected])
- All instances of suspected Money Laundering attempts must be reported to the MLRO, but that suspicion must not be conveyed to the customer and further actions must await consents. The MLRO is then responsible for liaising with, submitting Suspicious Activity Reports and seeking consents from the responsible legal authority in the jurisdiction where the transaction was done, when appropriate. He will also ensure that appropriate registers are kept for all related reporting.
- Take reasonable steps to establish the identity of any person for whom it is proposed to provide its service.
- Premier Sales Group will implement a FULL ‘Know Your Customer’ policy. This will assist in tackling not just Money Laundering threats but other fraud threats generally. Customers will be advised at registration and generally on the supporting non-transactional website that Company will utilize online verification tools and that in instances where we are not able to satisfy criteria, ID and address verification documents will be requested.
- Keep at all times a secure online list of all registered Players.
- Retain identification and transactional documentation as defined in the law’s regulations and guidance notes.
- The business will also not have any cash element to it, mitigating risks associated with counterfeit monies.
- Systems will be operating to record all transactions for an account. These account histories will be subject to a programme of regular and continual checks against fraud and social responsibility indicators. Where unusual bet patterns and winning patterns are detected, these will also be cross- referenced to call history to ensure that staff are not colluding with customers or acting illicitly.
- Premier Sales Group will also keep a register of those customers that it identifies as high risk or politically exposed. Those accounts will be subject to greater scrutiny and frequency of checks.
- In general, where illegal or inappropriate behavior by staff is identified, investigatory and disciplinary procedures will follow those outlined in staff contracts as required by employment law directives and the need to use in greater propensity, measures such as suspension when for example transactional fraud is suspected and those activities form a standard part of an employee’s job description.
- All transactions carried out on our site may be controlled to avoid money laundering or terrorist financing activities. Suspicious transactions will be reported to the relevant authority, depending on the jurisdiction governing the transaction.
- If our risk and fraud department suspects fraud, it may require the player to provide appropriate documentation. If there is enough evidence of fraudulent behavior (eg bank repudiation, account operated by third parties, use of forged documents, fraud of means of payment, etc.), the account will be suspended until the situation is cleared. The suspension shall be communicated to the relevant authority together with the respective grounds (evidence or evidence collected) within 24 hours and to the authorities responsible for criminal proceedings. Parallel to the suspension, Premier Sales Group may proceed to the immobilization, as a precautionary measure, of the balance of the player account, until the decision of the competent authorities.
- Provide initial and ongoing training to all relevant staff, including, but not limited to:
I. staff personal responsibilities;
II. procedures in respect of identifying Players;
III. monitoring Player activity;
IV. record-keeping;
V. reporting any unusual/suspicious transactions;
VI. Unusual Betting Patterns;
VII. Suspicious deposit and withdrawal patterns (size and frequency);
VIII. Reliability of Card Data;
IX. Customer verification issues and Identity Theft;
X. Account linkage/multiple accounting;
XI. High Risk Jurisdictions;
XII. Client due diligence (CDD), including enhanced requirements for high risk clients, which includes PEPs;
- Ensure that this policy is developed and maintained in line with evolving statutory and regulatory obligation and advice from the relevant authorities.
- Examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering or the funding of terrorism.
- Premier Sales Group may terminate Accounts with immediate effect and retain all account funds in the event of a credible suspicion of fraudulent activity including, but not limited to, the supply of fraudulent, forged, altered or stolen personal data and, still, in the case of multiple account registration.
- Report any suspicion or knowledge of money laundering of terrorist financing to the Financial Intelligence Analysis Unit (FIAU) set up by law as the Government Agency responsible for the collection, collation, processing, analysis and dissemination of information with a view to prevent money laundering and combat the funding of terrorism.
- Suspicious Activity in this case is being referred to as suspicious transactions, extreme player profiles, when deposits are not matching up amongst other elements. Other concrete examples of how we identify players who require our team to undertake a risk monitoring approach of our customers and when to specifically carry out enhanced due diligence checks on the Player Profiles can be further required:
I. Passport or ID card.
II. Utility bill.
III. Bank statement.
IV. Other proof of identity.
- The Enhanced Due Diligence Checks are subject to players’ profile and the amount of Risk they pose to us. Only when we determine some of the above points or a combination of a few will we flag the customer/customers in question and conduct risk monitoring. This will include checks of where the customer works, value of house, where the customer lives and checks to see whether the value of the house is logical compared to the customers spending.
- Within that framework, Suspicious Activity Reports (SARs) are an imposed requirement. The Premier Sales Group ensures that any employee reports to the Risk Team where they have grounds for knowledge or suspicion that a person or customer is engaged in ML or terrorist financing. Any employee failing to so do is open to criminal prosecution.
- Escalations of SARs should be done in a confidential, discreet manner, in a handwritten form and not via email so as to ensure maximum anonymity.
- An employee must not, under any circumstances, disclose or discuss any AML concern with the person or persons subject to an investigation, or any other person for that matter. Disclosure (also known as "tipping off") is strictly prohibited and carries with it very serious legal penalties.
- Furthermore, and in order to keep ourselves protected as much as possible, no remark should ever be left on an account that would give any indication that ML is suspected, a player being entitled, at any point in time, to request the full notes/remarks on their account.
- Cooperate with all relevant administrative, enforcement and judicial authorities in their endeavor to prevent and detect criminal activity.
Moreover, the company shall:
- not accept to open anonymous Accounts or Accounts in fictitious names such that the true beneficial owner is not known.
- not accept cash from Players.
- Funds may be received from Players only by any of the following methods: credit cards, debit cards, electronic transfer, wire transfer cheques and any other method approved by the Regulator.
- Not register a Player who is under eighteen (18) years of age.
- Only register a single account in the name of a particular person: multi-account practices are strictly prohibited.
- Transfer payments of winnings or refunds back to the same route from where the funds originated, where possible.
- Not accept a wager unless a User Account has been established in the name of the Player and there are adequate funds in the Account to cover the amount of the wager.
- Not accept a wager unless the funds necessary to cover the amount of the wager are provided in an approved way.
- Not accept Players residing or playing from non-reputable jurisdictions.
- Not make a payment in excess of ten thousand BRL (BRL; 10,000) or cumulative out of a User Account to a Player until the Player’s identity, age, and place of residence have been verified.
- If no transaction has been recorded on a User Account for thirty months, close the User Account and remit the balance in that account to the Player, or if the Player cannot be satisfactorily located, to the regulator.
- Where it deems necessary, verify creditworthiness of the Player with third parties who previously provided any information on the Player.
- If it becomes aware that a person has provided false information when providing due diligence documents, not register such person. Where that person has already been registered, the company shall immediately cancel that person’s registration as a Player with the company.
The customer declares and expressly guarantees that all the amounts deposited and used to participate in your-customer-url.com come from legitimate sources and are not connected with any fraudulent activity, money laundering or activities that are considered to be illicit by law such as money laundering or funding of terrorism.
Pursuant to the current law, and regulations which may be issued at any time by the regulator about the prevention of money laundering and the funding of terrorism, Premier Sales Group reserves the right to take any steps is considers necessary to comply with these requirements. The users cannot use loans to participate in Premier Sales Group website. your-customer-url.com, as the operator, will not grant the user any kind of loan or mechanism that allows them to take out loans or transfer funds between players, at any time.
Premier Sales Group reserves the right to supervise any transfer of funds that are deposited or withdrawn by any user and to report any user information to the regulatory or criminal authorities and/or payment service providers.
Premier Sales Group keep the players' money in an account which is legally separate from Premier Sales Group own funds. And also reserves the right to retain all a customer’s funds at its own criteria if it considers that they derive directly or are related with illicit or fraudulent activities.
After confirmation of the deposit, the customer can use the deposited funds for bets.
The deposits are credited to the player’s account as soon as the bank transfer is successfully validated.
Deposits and withdrawals can be made in BRL.
It is the customer’s entire responsibility to check whether their bank imposes any fees on these transfers.
The client declares that is the holder of the payment account provided to Premier Sales Group and the payment methods used are associated with that same account, or if not possible, associate it to an account owned by the client.
The total balance of your player account includes Casino Balance, Real Sportsbook Balance, Casino Bonus Balance and Sportsbook Bonus Balance. The existence of two wallets (casino and sports betting) does not change the behavior of your player account when making an withdrawal request. Consequently, making a request of withdraw, regardless the balance to be withdrawn is transferred from your casino wallet, it may result in the loss or cancellation of sports betting bonuses.
The withdrawals must be made by the same method as that used for the deposits whenever the method used allows it. If the deposit method does not allow withdrawals, these must be made by bank transfer to the account given by the user when they registered or to the payment account they indicated and hold and that is chosen for this purpose. Withdrawals may only be processed from your Sports Cash Account. Any withdrawals from your Casino Cash Account can only be made by first transferring your withdrawal amount to your Sports Cash Account and then requesting the withdrawal be processed from the Sports Cash Account. Please note however that any transfer of funds from the Casino Cash Account to the Sports Cash Account will be considered a Withdrawal from the Casino Cash Account and may consequently result in the forfeiture or voidance of Casino product bonuses and promotions.
Premier Sales Group reviews players spend and game play to check for suspicious activity. Before any withdrawal is processed the following procedures are carried out:
I. The customers deposit history is reviewed to confirm that no suspicious payments have been made to the customer’s account. The frequency of deposits and the sum of deposits are reviewed to ensure they are within normal range for the customer based on his depositing history and the general depositing range throughout our network.
II. The customer’s turnover is reviewed to ensure that they have played in the casino and are not using Premier Sales Group as a method to move money.
III. When possible, funds must always be refunded back to the original payment method used by the player to make a deposit.
In order to fulfil the legal requirements your identity must be verified by Premier Sales Group. For this purpose, at the first time of the withdrawal request you should send us an email to [email protected] with at least the following documents:
I. Document of your identity with photo and date of birth;
II. Proof of address;
III. Proof of ownership of the account;
Whenever you pretend to change your payment’s account you must send a new proof of the ownership of the new account. Without that your payment won’t be processed.
Your Player Account shall not be used or treated as a bank account. In case of deposits or withdrawals without gaming activity, or activity using reduced proportions of initial deposits, Premier Sales Group reserves the right to request explanations before transferring the withdrawal request in question.
Your withdrawal request will be cancelled within 72 hours from the date of your order if you don’t give to your-customer-url.com the necessary information to allow verification of your identity.
Any withdrawal is free.
Politically exposed person
European guidelines regarding “The Prevention of Laundering the Proceeds from Criminal Activity (Money Laundering) and Terrorism Financing” entered into effect, changing the definition of politically exposed person. In order to minimize corruption and money laundering risks, Premier Sales Group is obliged by law to collect data and identify which of the clients / clients’ beneficiaries should be considered as politically exposed persons, their family members or close associates.
According to the law “On the Prevention of Laundering the Proceeds from Criminal Activity (Money Laundering) and Terrorism Financing” the following person shall be deemed a politically exposed person (hereinafter referred to as PEP): a person who holds or has held a prominent public position in a country of the European Union or European Economic Area or a third country, including senior-level state official, head of a state administrative unit (municipality), head of the government, minister (deputy minister or assistant deputy minister if there is such position in a relevant country), secretary of state or another high level official in the government or state administrative unit (municipality), member of parliament or similar legislative body, member of the management body (board) of a political party, judge of constitutional court, supreme court, or another level court (member of judicial body), member of the council or board
of a supreme audit institution, member of the council or the board of a central bank,ambassador, charge d’affaires, armed forces higher officer, member of the council or board of a state capital company, head (director, deputy director) of international organization and member of the board or a person who holds an equal position at such organization.
The following person shall be deemed a family member of a politically exposed person:
a) a spouse or person considered to be the equivalent to a spouse. A person may be deemed the equivalent to a spouse only provided that he / she has such status under the laws of the respective country;
b) a child or a child of a politically exposed person’s spouse or person considered to be the equivalent to a spouse, his / her spouse or person considered to be the equivalent to a spouse;
c) a parent, grandparent or grandchild;
d) a brother or sister.
A close associate of a politically exposed person is an individual publicly known to maintain business or other close relationship with a politically exposed person, or to be a shareholder in one and the same commercial company with a PEP, and also an individual who is the sole owner of such legal entity which is known to be actually established for the benefit of a PEP.
Forbidden Countries
The following countries are restricted from participation with DemoCompany.com:
- (i) Angola, Australia, Belgium, Cambodia, Czech Republic, Democratic People's Republic of Korea, Denmark, Ecuador, French Republic and its territories, Guadeloupe, Guyana, Hong Kong, India, Iraq, Ireland, Italy, Kuwait, Lao People's Democratic Republic, La Reunion, Martinique, Myanmar, Netherlands (including Curacao and other countries and territories that are part of the Kingdom of the Netherlands), Nicaragua, Norway, Pakistan, Panama. Papua New Guinea, Philippines, Poland, Portugal, Saudi Arabia, Singapore, Slovenia, Spain, Sudan, Syria, Thailand, Turkey, Uganda, United Arab Emirates, United Kingdom, United States of America and their territories, Yemen.
DemoCompany is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognizing that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming.
DemoCompany offers you options to help you to manage your play which include:
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Self- exclusion.
DemoCompany provides self-exclusion procedure which allows you to close your Account for a specified period of time (minimum six months). At your request, we will prevent you from using your Account for a specific period, as determined by you. By choosing to self-exclude, we will remove you from all active marketing communications and return any positive balance of funds to you. During the period of self-exclusion, it will not be possible to reopen your Account.
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Deposit/entry limits;
You can set a deposit limit on your Account referring a period of time. You can also set a deposit limit per transaction. You may choose to increase your limit on your account; this will take 24 hours to come into effect. For details on how to set up a deposit limit, please contact us at [email protected], or via live chat. Any confirmed reductions to your deposit limit will have immediate effect.
- Time - outs; If you wish to take a break from playing, you can apply a 'Time-Out' to your Account for the chosen period. When you set a Time-Out, we will close your Account for the specified period. To set a Time-Out on your Account, please contact us at [email protected], or set up the Time-Out in our website. At the end of your Time-Out period, your Account will automatically be reopened, and you will be able to login to your Account. For more details please read our Responsible Gambling Policy.
We will only send you promotional material where we are permitted by law to do so. You will have the opportunity to opt out in every promotional message which we send. You can also opt out from your player account.
Self-Exclusion; The Gaming Operator wants all our players to enjoy a fun and safe environment to play in. We do however recognize that gambling can be harmful for some. If you feel that the tools are not working for you and you wish to stop playing for a set time, we offer a Self-Exclusion option.A customer can self-exclude by using the self-service self-exclusion functionality via the website or by contacting customer service.
Warning Signs
If you are concerned that your friend or relative may be suffering from gambling problems, here are some of the warning signs:
Uncontrolled spending.
Spend significant periods of time betting.
Lying or concealing bets.
Borrowing money or stealing to raise money.
Deteriorated relationships and disputes with loved ones due to bets.
Withdrawal from activities with family or friends.
Loss of interest in hobbies and other leisure activities.
Neglect of official duty or study activities.
What to do?
If you notice any of these signs in an acquaintance of yours, we encourage you to encourage the person to contact support to discuss these issues and seek help. Of course, you can contact us to discuss the matter. There are also support organizations that offer support for people suffering from gambling problems.
Does anyone under the age of 18 bet with DemoCompany?
If you suspect that a person under the age of 18 is betting with DemoCompany, please contact support and let us know so we can take the necessary action.
We perform age checks on each of our clients and, if the result of the checks is inconclusive, we require documentation to prove the age. The account of any person under 18 betting with DemoCompany will be closed and winnings will be eliminated.
Help Organizations
Customers who have problems with gambling and other people who have this problem should seek help. The organizations below provide free and confidential advice on gambling issues.
www.gamblingtherapy.org
Gambling Therapy offers online help to people who have problems or are addicted to gambling. Gambling Therapy apps is free to download for iOS and Android.
www.gamblersanonymous.org/ga
Gamblers Anonymous offers personal confidential help and assistance to people with gambling problems.
By opening an account with DemoCompany, the User implicitly gives his authorization to the processing of any personal data in compliance with the privacy laws in force in Curaçao for the use of the online betting services offered by DemoCompany. The supply of data to third parties is on an ‘opt-in’ basis.
The User’s data will be shared with DemoCompany employees for the purpose of their work.
DemoCompany does its best to ensure the privacy, confidentiality and security of its Users.
The User undertakes to supply us with true, updated and accurate information about the User’s identity. Furthermore, the User is required to state categorically that he/she is registering on his/her own behalf and is not seeking at any time to act in any manner which could be considered fraudulent nor shall the User seek to impersonate any other individuals for any purpose whatsoever.
By registering with DemoCompany and through the voluntary interaction they undertake with DemoCompany‘s products and/or services, the User confirms and agrees that he/she consents to the use of all or part of the information such User supplies concerning the DemoCompany. User account, the transactions the User undertakes through it and the interactions which such User performs with DemoCompany and on behalf of DemoCompany. All interactions the User undertakes with DemoCompany will be stored by DemoCompany for the purposes of record and as such may be employed by DemoCompany in such cases where disputes arise between Users and DemoCompany.
DemoCompany ‘s data collection procedures include the collection of User's freely disclosed information as shared with DemoCompany, in addition to the placement of cookies for the purpose of gathering data about the manner in which Users interact with the DemoCompany’s website.
DemoCompany utilizes Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called ‘cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookies on the use of the Web Site (including your IP address) are transmitted and will be stored to a Google server in the USA. Google uses this information to evaluate your use of the Web Site, to compile reports on the Web Site activities for DemoCompany and provide additional services connected to the use of the website and the Internet. It is possible that Google transmits this information to third parties if this is legally required or third parties process this data on behalf of Google. Google shall under no circumstances combine your IP address with other Google data. You can prevent the installation of cookies by setting your browser software accordingly; however, we advise you that in this case you may not be able to fully use all functions of this website. By using this website you agree to all the data collected on you being processed by Google in the manner described above and for the above mentioned purpose.
DemoCompany reserves the right to use additional services for evaluating the use of its website.
The access to data and the change of data are free of charge for Users. According to the Remote Gaming Regulations the full deletion of the data is not possible.
DemoCompany will do its utmost to ensure the confidentiality of its User`s personal information including the implementation of data protection procedures designed to ensure User confidentiality. DemoCompany ensures that its data protection policy is regularly updated in order to ensure that the User's information is continually safeguarded.
From time to time, DemoCompany may contact Users whether by phone or email for the purpose of offering them further information about DemoCompany. In addition, DemoCompany may, on occasion, seek to contact Users, whether by phone or email, for the purpose of informing them on unique promotional offerings provided by DemoCompany for its Users. User consents to receive such contact when they consent to our General Terms and Conditions of use when registering with DemoCompany. Any person wishing to opt out of receiving such promotional offerings or further contact with DemoCompany must contact Customer Care.
The User´s data may be required by law or relevant authorities to be disclosed by DemoCompany. If DemoCompany believes that disclosure is necessary, DemoCompany will disclose the information.
Any suspicious or fraudulent activities can be immediately reported to the relevant authorities.
DemoCompany is owned by - - -. Since the establishment in of our group in 2015, we dedicated ourselves to the provision of sports betting.
DemoCompany is one of our latest projects! DemoCompany is a new online bookmaker and casino launched in 2021 as an operator that is making a phenomenal step into the online industry. With gaming veterans behind the scene, DemoCompany have targeted to establish themselves as one of the most trusted and reliable gaming companies in the market.
DemoCompany promises to be the next Sportsbook giant offering, Variety of bonuses, Free Bets and the best odds on worldwide sport events! Fans of live betting will find thousands of betting markets and a variety of lifetime odds on any sports. On the other hand, DemoCompany Casino players will be spoilt for choice by the vast variety of quality slots and table games along with a Hot Balloon branded game, directly from our house! Combined with lots of different bonuses customers will enjoy an exciting casino and live betting experience.
Every day, we provide innumerous sporting events with our betting offer. To guarantee the contentment of partners and clients, our proven software and hardware solutions are always up to date.
Whether in Live or Pre-Match betting - with DemoCompany every sports event is a great experience!
Sports and Live Betting is not only our core business, but also our passion. We support thousands of small and large sporting events around the world with our top odds. Up to the last minute of a live event, you can place a bet within seconds. This performance can be done through our unique and licensed sportsbook software.
DemoCompany builds trust through safety and reliability
Our sports betting portal guarantees extreme security with safety requirements corresponding to world standards. Through new and advanced security mechanisms, we ensure the protection of your transactions and deposits. Your data is safe and will be consistently protected!
DemoCompany is for all players.
But, of course the most important thing in sports betting are, whether veteran or beginner, the odds. This is where we lead the field. Our odds are always among the best in this industry.
In our aim to provide the best service online we also offer the unique and exclusive support guarantee. Our support team is available through e-mail and live chat. Please visit the support section for further details.
Thank you for choosing www.your-customer-url.com as your preferred choice of online gaming. We hope you enjoy playing with us, and if there is anything, we can help you with please do not hesitate to contact us.